September 2011
Beginner to intermediate
198 pages
4h 30m
English
book
Scaling BPM Adoption from Project to Program with IBM Business Process Manager
by Lisa Dyer, Flournoy Henry, Ines Lehmann, Fahad Osmani, Wim Peeters, Jonas Zahn, Duan Zihui
Content preview from Scaling BPM Adoption from Project to Program with IBM Business Process Manager
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Chapter 1. Introduction 19
deployments, or a growing team of experts. Establishing a BPM program is a
very important milestone on your BPM journey.
Example 1-1 provides an example case study of the value of BPM.
Example 1-1 An example case study on the value of BPM
Call Center C is in the business of providing call center services to
companies who outsource call center operations for both incoming and
outgoing calls. The core business of Call Center C is producing teams
of highly effective call center representatives. Therefore, improving
the process to hire, train, start, and retain new call center
representatives scales the core business of ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.