
28 Scaling BPM Adoption from Project to Program with IBM Business Process Manager
Human resources (HR) administrator
The HR administrator welcomes new employees in the company
and helps them to get started with their first days on the job. The HR
administrator makes sure that the new employees attend the new
hire orientation, fill out various HR forms, and receive their
equipment. The HR administrator also enters the employee
information into the employee database.
2.3 The process
At Call Center Company C, the process for hiring and onboarding new call center
employees was manual and differed slightly depending on the persons who
handled the