58Scaling BPM Adoption from Project to Program with IBM Business Process Manager
Lack of efficiency
For example:
–It takes too long to do the work due to complex systems.
–It takes months to train and years to become a proficient user.
–Lots of re-work. The same data is entered multiple times in
multiple systems.
Lack of coordination
For example:
–The left hand does not know what the right hand is doing.
–Two different departments call the same customer with
conflicting information.
Lack of consistency
For example:
–Different users do the same thing different ways.
–Quality of output is inconsistent.
3.3.4 Risk assessment
There are many business books written on risk assessment methods, and this
book makes no attempt to create or endorse a ...
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