
Chapter 4. Implementing a BPM project 97
4.1.1 Anatomy of a playback
A playback is not simply the execution of a portion of the solution or an ad
hoc demo. It is an opportunity to involve the participants of the process in a
concrete and valuable way. The business users should run the playback, with
coaching where needed. Each playback provides validation that the process is
headed in the correct direction and fosters business ownership, expectance,
and sponsorship of the solution. The overall benefit of this exchange cannot
be overstated.
Figure 4-1 Solution delivery cycle
Each BPM project should have at least four milestone playbacks with the ...