September 2011
Beginner to intermediate
198 pages
4h 30m
English
book
Scaling BPM Adoption from Project to Program with IBM Business Process Manager
by Lisa Dyer, Flournoy Henry, Ines Lehmann, Fahad Osmani, Wim Peeters, Jonas Zahn, Duan Zihui
Content preview from Scaling BPM Adoption from Project to Program with IBM Business Process Manager
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Chapter 3. Process discovery 91
simply described as
who does what, when does it needs to be done, and why it
needs to be done.
The who (and when): Process participant
For each task in the business process definition, much care should be taken
during process analysis to validate and document who can perform each activity
and when that activity must be performed. The
who is the process participant,
but should be elaborated on in the description if there is are particular
requirements such as seniority, licensing, or geography. For example, an activity
might be performed by a CSR, but only a CSR Level 2 licensed in California can
work on certain ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.