September 2003
Beginner
1080 pages
29h 28m
English
Content preview from Special Edition Using® Microsoft® Office Outlook® 2003Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Business Contact Manager Versus Microsoft CRM
Microsoft has only recently released the Customer Relationship Management (CRM) application. You might be wondering how Microsoft CRM and Business Contact Manager are different. Which should you consider deploying to your organization? This section provides you with some comparison information about the two programs so that you can adequately choose which is right for your organization.
The differences between Business Contact Manager and Microsoft CRM fall into several categories:
Functionality— Business Contact Manager is designed as a single-user application and offers contact management functionality to help small businesses manage contacts, accounts, and opportunities. Microsoft CRM offers richer ...