The IABC Handbook of Organizational Communication: A Guide to Internal Communication, Public Relations, Marketing, and Leadership

Diversity and Communication

“There is a critical difference between merely having diversity in an organization's workforce and developing the organizational capacity to leverage diversity as a resource,” wrote Roberson (2006, p. 234). And that difference comes down to communicating diversity and inclusion in the organization.

Diversity programming and communications starts with recruitment practices and extends through the tenure of employees in the organization by promoting awareness and education. Collaborative work arrangements and conflict resolution processes represent means to involve employees in organizational decision-making processes. The following list includes common organizational strategies and tactics for communicating about diversity ...