February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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9Chapter one: Overview of modern quality
Decide to improve quality
Reduce cost by eliminating
rejects, rework, and waste
Increase productivity
Capture market share
Company stays in
existence
Create better job and job
market
Figure 1.6 Deming value chain.
Firm mission
and goals
External
analysis
Internal
analysis
Strategic
options
Business-level
strategy
Corporate-level
strategy
Operational
subplans
Organizational
design
Organization
reward system
Strategic alignment
between structure and
goals
Conflict politics
and change
Generic strategic planning process
Figure 1.7 Financial perspective of quality.
10 Quality management for organizations using Lean Six Sigma techniques
1
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