Quality Management for Organizations Using Lean Six Sigma Techniques

229Chapter thirteen: Dene

• Customer scorecards

• Data warehousing

• Customer audits

• Supplier audits

• Quality function deployment

As mentioned earlier, various belts are certied to follow and implement

Six Sigma methodologies. The challenge lies in getting as many valuable data as

possible. Hence in belt certications, the apt tools to use for dening customers

are taught and discussed later in this chapter. Also, the certied belt users help in

dening and distinguishing this internal and external customers who are important

to that particular project in an organization. This helps the sponsors or the executive

management to understand the basic customers better and work toward effective deliv-

erables for the customers.

13.3.2 ...