February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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49Chapter three: Quality awards and standards
The universality of the MBNQA and its relationship with many quality management
constructs has made it a useful framework for studying quality management practices
(Samson and Terziovski 1999). In fact, most national and international quality awards have
been inuenced by the MBNQA criteria (DeBaylo 1999; Ettore 1996), including the European
Quality Award, the Mexican National Quality Award, the Brazilian National Quality
Award, the Egyptian Quality Award, and the Japanese Quality Award. Accordingly, cross-
cultural comparison of quality management based on the MBNQA criteria could be help-
ful in understanding how countries view quality management practices.
The purpose of this appendix is to compare ...
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