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chapter six
Lean Six Sigma
They are reinventing; attempting to reinterpret results of the election
and the intentions of voters by subjective, not objective means.
—Karen Hughes
6.1 Introduction
In this chapter, we discuss the combining of two philosophies: Lean, which focuses on
employee empowerment and standardization, and Six Sigma, which provides a struc-
tured approach and tools to facilitate nancially justied process improvement. Though
these philosophies appear to be originating from opposite directions, consultants and aca-
demics have chosen to use their common beginnings and integrate the philosophies. The
Leanphilosophy focuses on empow ...