February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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259Chapter thirteen: Dene
4. Model best practices
• Drive improvement changes to advance performance
• Extend performance breakthroughs within the organization
• Incorporate new information in the business decision making
• Share results with benchmark partner
• Seek other benchmark leaders for further improvement
5. Repeat
Examples of benchmarking
• Customer satisfaction
• Actual customer desires
• Current competition
• Best in related industries
• Best in the world
Benchmarking process provides path for continuous improvement process. The informa-
tion provided can be used to investigate root causes and reduce variation in the process ...
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