February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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274 Quality management for organizations using Lean Six Sigma techniques
(c) Lack of objectivity in the analysis
(d) Lack of planned change
Question 21: Which of the following process mapping symbols would NOT be associated
with a decision point?
(a) Hexagon
(b) Square
(c) Triangle
(d) Diamond
Question 22: Process ow improvement steps normally do NOT include
A. Asking why we do it this way
B. Asking what would make it “perfect”
C. Analyzing each step in detail
D. The use of Pareto diagrams
E. A comparison with processes different than your own
(a) A E
(b) D
(c) C
(d) B D
Question 23: Which of the following are principal reasons for utilizing process
mapping?
A. To identify where unnecessary complexity exists
B. To visuali
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