Quality Management for Organizations Using Lean Six Sigma Techniques

19Chapter one: Overview of modern quality

1.12 Integrating QM with LSS techniques

Many organizations emphasize quality as a means of staying competitive in the

marketplace in the long run. They view that having a reputation of high quality is like

representing future market share for new customers and maintaining the market share

for existing customers over their lifetime. Further, improving quality can provide long-

term nancial savings, such as scrap and rework reduction. We associate these quality

savings as long-term savings that are difcult to quantify. One method to quantify

quality is the initiative known as Six Sigma. The label “Six Sigma” originates from sta-

tistical terminology, wherein sigma represents the standard deviation. ...