Quality Management for Organizations Using Lean Six Sigma Techniques

154 Quality management for organizations using Lean Six Sigma techniques

SixSigma is dened as the relentless pursuit of process variation reduction and break-

through improvements that increase customer satisfaction and impact the bottom line.

While the Baldrige model tends to address system or enterprise-wide improvements,

rms can achieve higher levels of performance in the Baldrige criteria by implementing

SixSigma projects that focus on the key Baldrige criteria. Companies can benet from

integrating SixSigma and Baldrige. Others have explained how both are interrelated and

how “Baldrige model provides the framework, SixSigma the methodology” (De Feo and

Barnard 2004). SixSigma proponents say that winning quality awards, improving ...