129Chapter nine: Benchmarking high-performing Six Sigma companies
Review Questions
Question 1: Which of the following is an acceptable justication for initial Lean Six Sigma
projects?
A. Cost savings
B. Customer satisfaction
C. Internal organizational challenges
D. Design improvements
(a) A B
(b) B C
(c) A C D
(d) A B C D
Appendix 9A: Developing an instrument for measuring
Six Sigma implementation
9A.1 Introduction
The emergence of Six Sigma as a robust process improvement methodology has gained
momentum in recent years. Six Sigma has been identied as a powerful tool that dra-
matically improves performance, enhances process capability, and produces bottom-line
results for organizations (Dasgupta 2003; Linderman et al. 2003; Pantano ...