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chapter eleven
LSS process, steps, tools, and statistics
For as laws are necessary that good manners may be preserved, so
there is no need of good manners that laws may be maintained.
—Machiavelli
Overview
Steps Substeps
Dene • Quality projects (sponsorship)
• Dene specic project (black belt)
Measure • Identify critical characteristics
• Clarify specics and targets
• Measurement system validation
Analyze • Determine baseline
• Identify improvement objectives
• Evaluate process inputs
Improve • Formulate implementation plan
• Perform work measurement
• Lean execute the proposed plan
Control • Reconrm plan
• Set up statistical process controls
• Operational ...