February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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289Chapter fourteen: Measure
The examples of process mapping are listed below:
• Customer calls and requests a quote
• Sales person researches options for aircraft conguration
• Salesperson builds conguration
• Send to contract department
• Verify conguration
• Sales person builds conguration
• Verify conguration with customer
• Build quotes
• Send to sales person
• Forward to customer
• Send to contracts department
• Customers give brief description of what they want
There are a number of ways to represent the owchart styles. Some of the styles are
conceptual, person to person, and action to action. The following example is taken from ...
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