February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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559Chapter twenty-nine: Six Sigma project management
theexternal customers and it is more complex. In the following sections, the identication
of the customers and the data analysis are discussed based on the belt certications.
Theexternal customers in general can be identied by the following:
• Are the customers interested in the lowest possible price?
• Are the customers interested in the highest quality imaginable?
• Are the customers interested in sparing no expense?
29.4 Project charter and teams
The dene step involves a team and its sponsors reaching an agreement on what the
project and project goals are. Presuming that the project ...
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