
394 Quality management for organizations using Lean Six Sigma techniques
A versatile ANOVA tool that can model multiple factors affecting one or more
responses is the general linear model. The general linear model also has the ability to deal
with covariance, interactions between factors, and has main effect and interaction plots
available. Figure 16.19 shows the results of general linear model.
The main effects plot for general linear plot is shown below. The plot shows a signi-
cant effect on pattern and golfer (Figure 16.20; Table 16.3).
Figure 16.13 Four in one.
99
90
50
Percent
Residual
Residual
10
1
10
5
0
−5
−10
−10 0
Residual
Normal probability plot of ...