February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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254 Quality management for organizations using Lean Six Sigma techniques
13.6.2 SIPOC
SIPOC is abbreviated as Supplier Inputs Process Outputs Customers. It is a high level
process map with four to seven steps displayed. The following steps should be followed to
develop the SIPOC:
• Have the team create the process map
• The process may have four to ve key steps
• List the output of the process
• List the customers of the output of the process
• List the inputs of the process
• List the suppliers of the process
• Identify some preliminary requirements of the customers
Involve the team leader, champion, and other stakeholders for verication of ...
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