Quality Management for Organizations Using Lean Six Sigma Techniques

159Chapter ten: Getting the right talent and industrial engineers

for establishing control limits, identifying run patterns, and nding statistical outliers of

performance.

10A.2 Background

This research focuses on the productivity of the engineer as the knowledge worker. In

order to measure the statistical components of the engineering productivity, a cognitive

productivity index for engineers was created. A questionnaire was created to test a repre-

sentative group of working engineers for cognitive turnover. Cognitive turnover (CT) is a

condition in which knowledge workers are judged to have lower productivity because of

lack of motivation related ...