February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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24 Quality management for organizations using Lean Six Sigma techniques
12. Let people be proud of their work
13. Encourage self-improvement
14. Commit to ever-improving quality
Another contribution that directly relates to Six Sigma techniques was that Deming was
the rst guru to theoretically attempt to link quality improvements to nancial results.
Itwas described as the “Deming Value Chain.”
2.3 Joseph M. Juran
Juran followed Deming in Japan and is mainly known for using the quality trilogy
(planning, control, and improvement). He also originated the three spheres of quality:
quality control (QC), quality assurance (QA), and quality management (QM). Juran (1995)
described quality’s “tness for use” as that which is dened by the u
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