February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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59Chapter four: Six Sigma without Lean
TQM was popular initially with organizations except that its various components
by many gurus caused confusion and made it difcult to associate the business results
with the initiative. Researchers associate Six Sigma as the next step to quality theory
seeking to improve the problems associated with TQM and maintain and improve the
benets.
4.2.1 Which Six Sigma points are retained from TQM?
The benets associated with TQM include
1. Marketing in which everyone in an organization is responsible for the quality of
goods and services produced by the rm.
2. Signicant investment in education and training; training includes problem solv-
ing using quality tools. The traditional seven tools of quality i ...
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