104 Quality management for organizations using Lean Six Sigma techniques
satisfaction (strategic). Effective inventory management programs are those which address
both these objectives simultaneously.
At the same line, the stability of the environment should be considered in the devel-
opment and implementation of process management programs. The ability of the rm to
respond to changes in a highly dynamic and evolving market will be at risk if process
management maintains a narrow and tight scope on operational measures. For example, it
is not a wise decision to focus entirely on inventory reduction and cost reduction in mate-
rial handling and logistics in a highly devolving, innovative and dynamic environment.
This approach to process ma