February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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554 Quality management for organizations using Lean Six Sigma techniques
The dene phase concentrates on dening the primary customers who contribute most
of the revenues for the organization. Every business has many potential customers and the
customers have their own business criteria. The organization considers cost, quality, features,
and availability factors for weighing the potential customers. The cost, quality, functionality,
and availability (CQFA) value grid helps the organization succeed in one way or the other.
It is required to dene the customers and to analyze the customer data and that obtaining
wrong customer data can cause a ...
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