February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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279
chapter fourteen
Measure
Identifying obtainable data for realistic use
When you can measure what you are speaking about and express it in
numbers, you know something about but when you cannot express it
in numbers, your knowledge is of a meager and unsatisfactory kind;
it may be the beginning of knowledge, but have scarcely, in your
thoughts, advanced to the stage of Science, whatever the matter may be.
—Lord Kelvin
Overview
Steps Substeps
Dene • Quality projects (sponsorship)
• Dene specic project (black belt)
Measure • Identify critical characteristics
• Clarify specics and targets
• Measurement system validation
Analyze • Determine baseline
• ...
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