February 2014
Intermediate to advanced
627 pages
22h 25m
English
Content preview from Quality Management for Organizations Using Lean Six Sigma Techniques
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54 Quality management for organizations using Lean Six Sigma techniques
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References
Bell, R. R. and Elkins, S. (2004). “A balanced scorecard for leaders: Implications of the Malcolm
Baldrige National Quality Award criteria.” SAM Advanced Management Journal, 69(1): 12–17.
Benson, P. G., Saraph, J. V., and Schroeder, R. G. (1991). “The effects of organizational context on qual-
ity management: An empirical investigation.” Management Science, ...
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