Quality Management for Organizations Using Lean Six Sigma Techniques

249Chapter thirteen: Dene

Structured processes, a set of rules for managing meetings, work well in conducting

meetings. It is paradoxical that structured processes are inhibiting, time consuming, and

unnatural-which is why they work. Why do we use processes in meetings? The answers

are clear. We wish meetings to stay focused, to involve deeper exploration, to separate

creative from evaluative activities, to provide objective ground rules defensiveness, and to

separate the person from the idea.

Tools such as ip charts, sticky dots, whiteboards, and sticky notes are used com-

monly in structured process activities. The focus of team meetings moves from clarifying

to generating ideas, to evaluating ideas, and to action planning. Some of the tec ...