Be a Great Boss: The Hill Collection (4 Items)

220 Manage Your Team

you were doing, you had to be consistent. She would say, ‘You told

me x ; why are you doing y ? I’m confused.’ Then she would come on

stronger . . . You were held accountable.”

2

A good manager’s questions aren’t aimed at catching people in

mistakes or belittling them. They serve two purposes simultane-

ously: to guide people to the right actions or conclusions and to

help people see a challenge in new and more productive ways.

Good questions teach people how to think by demonstrating what

questions to ask themselves.

Prep-do-review is the perfect format for asking great questions.

Use Prep-Do-Review to Apply the

3Imperatives in Your Daily Work

Consider how prep-do-review can help you weave your manage-

ment work ...