Be a Great Boss: The Hill Collection (4 Items)

being able to establish credibility with them—and establishing

that credibility takes time. Thus, a manager’s power is deter-

mined by two sets of factors: personal and positional characteris-

tics (defined in Exhibit 10-2).

There are four components of personal power: expertise,

track record, attractiveness, and effort. Expertise refers to task or

organizationally relevant competencies. The more unique and

critical a person’s expertise, the more important it will be as a

source of power. While many people tend to focus on technical

expertise, in managerial work, expertise in the human (ability to

manage work relationships) and conceptual (ability to ...