Be a Great Boss: The Hill Collection (4 Items)

began to create personal maps for diagnosing the human prob-

lems they encountered and rules of thumb for resolving them, as

they worked day by day with their subordinates. The managers

had to develop both their knowledge and skill in both analysis

and implementation. They made more progress on the former

than the latter. They discovered just how complex an analytic task

they faced when they began to recognize how diverse their sub-

ordinates were. The first step in managing that diversity was

being able to discern key differences.

Exactly how to manage that diversity, the challenges of im-

plementation, was a dilemma. Once again the managers were

confronted ...