
it so highly. Many commented that as they listened to their supe-
riors they thought back on some of the best managers they had
worked for; those managers had demonstrated real leadership
qualities. But they felt these people had been the exception,
not the rule: “Leadership is a luxury, not really a necessity.”
Consequently, they felt their superiors were making somewhat
unreasonable demands. One pointed out that he had just recently
discovered he would “have to motivate people, that they would
not want to do the right thing.” He had yet to figure out how to
“go about actually motivating such people.”
During the latter half of the year, the managers ...