Be a Great Boss: The Hill Collection (4 Items)

Leaders Create the Ability to Innovate

152

At a meeting six weeks following migration, Justus and his key people

identified the site changes they considered essential and discussed how they

could get eBay in San Jose to make them immediately. Realizing that e-mails

and conference calls wouldn’t work, Justus decided on the spot that he and a

colleague had to fly to California for face-to-face meetings. Three hours later,

they were on a plane.

Going to San Jose and meeting with eBay leaders led to rapid res-

olution of the more urgent problems. Justus’s quick action was key. “If

Philipp hadn’t stepped up and said, ‘We’re flying to the US,’’’ said one of

his German colleagues, “the management team could have been seriously

hurt, ...