60
Nayar launched “iGen,” a limited-time online platform that followed
the annual face-to-face Directions meetings. Employees could propose
solutions there to problems HCL faced. Far more than another electronic
suggestion box, iGen required a well-thought-out idea with supporting
information and suggestions for execution, along with predictions for
cost savings or impact on the company. The iGen application guided
an employee through the process with ten questions. “The exact ideas
employees proposed,” Nayar said, “were not as important, usually, as the
fact that they were thinking creatively. iGen was about the culture of creat-
ing ideas.”
HCLites Become Innovative Problem Solvers
Because ...