Be a Great Boss: The Hill Collection (4 Items)

26 Being the Boss

How Do You Manage in Such a World?

As all those changes make management even more fl uid, hectic,

fragmented, and discontinuous, how can you, as a boss, do any-

thing but react to what comes at you day by day? How can you get

beyond merely coping with the chaos? Unfortunately, many man-

agers don’t. We know that too many have no sense of where they’re

going and simply react to events as best they can.

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But effective managers do more than cope. They use the appar-

ent chaos to do their work as managers.

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They resolve problems

by referring to some sense of the future they’re trying to create,

rather than arranging endless ad hoc solutions. If they need infor-

mation, they use a chance encounter to ask a key question. ...