Be a Great Boss: The Hill Collection (4 Items)

If productive influence doesn’t arise from be-

ing liked (“I’m your friend!”) or from fear (“I’m the

boss!”), where does it come from? From people’s

trust in you as a manager. That trust has two com-

ponents: belief in your competence (you know what

to do and how to do it) and belief in your character

(your motives are good and you want your people to

do well).

Trust is the foundation of all forms of inuence

other than coercion, and you need to conduct your-

self with others in ways that foster it.

Management really does begin with who

you are as a person.

Manage Your Network

We once talked to Kim, the head of a

software company division, just as ...