
Notes
PREFACE TO THE SECOND EDITION
1. Three types of learning described in personal communication with Tom
DeLong, a professor of management at the Harvard Business School.
2. Kotter (1990).
INTRODUCTION
1. See Badawy (1982), Bayton and Chapman (1973), Beiker (1986),
Dougherty (1984), Falvey (1989), Flamholtz and Randal (1987), Lorsch and
Mathias (1987), London (1985), Medcoff (1985), Webber (1991), and Webster
(1983).
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