Implementing Microsoft Dynamics 365 Business Central On-Premise - Fourth Edition

Key users

The key users from the customer's side should be those who know the processes currently being followed in the company. They should be aware of the problems or inefficiencies the current processes have and be willing to actively participate in the project.

In the same way that more than one business consultant may get involved in the project, with each one handling a specific business area, several key users may also participate in the definition of the project requirements, each one also handling a specific business area.

A common error regarding key users is to pick the heads of departments as the key users without analyzing whether they are the right people to play this role. Having good key users, just as having good business ...