December 2018
Intermediate to advanced
764 pages
31h 47m
English
A service item is an item that has been sold to a customer and then registered for a service. A service item has a unique identification number and can be linked to an item. You can assign a warranty to service items and specify the response time for their service. Service items may consist of many components.
Service items can be created automatically when you ship sold items, or you can create them manually. The following screenshot shows the SERVICE ITEM CARD page:

When you have set up service items, you can register them in service orders and service contracts.
Servicing some service items may require specific skills. If ...
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