HAL 9000 will not use your app
I have seen a product team adding a system persona with a picture of HAL 9000's menacing red camera eye from 2001: A Space Odyssey. Obviously, product development has many tasks, which are invisible and obscure to the end user. Switching from MongoDB to another database might be the most urgent and most stressful task for some team members, but adding it to the user story map will not help, quite the contrary. Business stakeholders and most UX experts will have no clue what that really means. Is switching the database a higher priority than moving all static assets to Amazon S3 buckets? That's a real question, but it's not something that can be answered with a user journey map. Sometimes, those tasks creep into ...
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