User Experience Mapping

The solution map

A solution map is a tool that will help us communicate our solution with stakeholders. It's also a visual summary of the experience we want to create. 

Mapping based on the issues and positive findings of remote user testing will lead to better communication, user experiences, and products. To be able to create solution maps, we need to analyze the tests, categorize the findings, and then collate and summarize the results. We also need to add our creative thinking to come up with a solution. 

Our opportunity was not to redesign Contiki. The redesign should never be chosen as the opportunity of a project. Even as an output, or part of a solution, a total redesign is drastic, but sometimes needed.

We need to create a tailor-made ...