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User Experience Mapping
book

User Experience Mapping

by Peter W. Szabo
May 2017
Beginner
352 pages
8h 23m
English
Packt Publishing
Content preview from User Experience Mapping

Mental model snippets

Mental model snippets are relevant and frequent thoughts from the users, present at each milestone. I usually emphasize the most common thoughts in comic-book style thought-bubbles to create a clear division between the upper part of the map and the mental model snippets. If you are creating a digital-only map, you can even link video snippets to quotes.The aim of the mental model snippets is not to create or replace a mental model map. Instead, they provide a glimpse into the contents of a mental model map. They attract the viewers' attention to behaviors and can link the mental model map to the 4D UX Map. 

Even if you ...

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Publisher Resources

ISBN: 9781787123502