May 2017
Beginner
352 pages
8h 23m
English
Mental model snippets are relevant and frequent thoughts from the users, present at each milestone. I usually emphasize the most common thoughts in comic-book style thought-bubbles to create a clear division between the upper part of the map and the mental model snippets. If you are creating a digital-only map, you can even link video snippets to quotes.The aim of the mental model snippets is not to create or replace a mental model map. Instead, they provide a glimpse into the contents of a mental model map. They attract the viewers' attention to behaviors and can link the mental model map to the 4D UX Map.

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