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User Experience Mapping
book

User Experience Mapping

by Peter W. Szabo
May 2017
Beginner
352 pages
8h 23m
English
Packt Publishing
Content preview from User Experience Mapping

Credibility

Imagine that you have reached a website that claims that you just won £10,000. You just need to give your name and home address. Chances are you would close the site right away. Now, imagine that you go to a brick-and-mortar grocery store; when you enter the building, you are greeted by loud music and a man in a suit who gives you an oversized check while a camera is pointed at you; he tells you that you won £10,000, requesting your name and home address. The message is exactly the same, yet you would react to it quite differently. Why? This is because your trust for the website is quite low, especially compared to men in suits. 

Let's take another example. Let's say you feel pain when you place weight on your leg. You search ...

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Publisher Resources

ISBN: 9781787123502