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User Experience Mapping
book

User Experience Mapping

by Peter W. Szabo
May 2017
Beginner
352 pages
8h 23m
English
Packt Publishing
Content preview from User Experience Mapping

The Amazon miracle

In this chapter, we will map how Amazon changes users' behaviors. Please don't get me wrong, I'm not blaming Amazon for their behavior change solutions. In fact, I'm thankful for their great service. I never leave home without my Kindle, and I buy 80% of my books there. I believe that we can learn from Amazon. They successfully disrupted the e-commerce industry, starting with books, expanding to cover many different areas. Nowadays, you can get home delivery from restaurants through Prime Now, or store petabytes of data storage on AWS.

Amazon moved far from selling books in the early 90s. They have surpassed Walmart as the retailer with the largest market capitalization in the States. 

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Publisher Resources

ISBN: 9781787123502