User Experience Mapping

Evolving the 4D UX Map

There are other possible enhancements to the 4D UX Map. For example, you could add a visual storyboard, such as a comic-strip to the top of the map, where each panel would be aligned with a milestone. You could also find a way to add a fifth dimension. You could create two or more states of the map and present them side-by-side in print and one slide after another in a presentation. Those states could represent temporal changes, like the experience now versus our short-term and mid-term plans.

The possibilities are limitless; there are just three rules to follow:

• Keep the users in focus. This is a user experience map. It should be about the users, and only about them. Don't include the internal system, engineering ...