July 2017
Intermediate to advanced
354 pages
9h 58m
English
As a designer, your goal is to find the best possible solution to a user problem. You are giving voice to the users of the product, who otherwise would have little room at the table.
While having a positive working relationship with clients and teammates is good, it is your responsibility to flag anything that negatively affects the users even if that leads to some serious conversations. Some of the user needs may conflict with the needs or interests of your organization. While it is part of your work to consider the different constraints such as production costs when solving a problem, you also need to make the organization understand that going against the user interests won't be good for ...