UX Design for Mobile

Observing users behavior

During the test, you'll be asking the participant questions according to the script you defined previously. As participants encounter problems, don't make a literal interpretation of what users do or say. You need to look for the underlying problems that caused the issue. If a user didn't tap on a button, you need to figure out whether that was because the user didn't pay attention to the button, the user recognized the button but the user thought it was for something else, or the user didn't expect the functionality to be provided in such a way.

Some users may even suggest a specific solution to you. For example, the user having problems in finding a button may suggest to make it bigger. However, that may or may ...