UX Design for Mobile

Observation and interviews

One of the simplest and most effective ways to learn about the processes our future users perform is to observe them doing these tasks and let them explain how and why they are doing each of the actions they perform. This can be really interesting and fun if we get the user to feel comfortable with us.

Before starting a research session, you should identify the key questions you need answered. It is very important to think about the decisions that each piece of information will help you make and how it is connected to the overall project goals. Human curiosity is unlimited but resources are not, so you'll have to prioritize the questions you ask, to pick the most useful ones. For example, knowing whether users frequently ...