July 2017
Intermediate to advanced
354 pages
9h 58m
English
People in your team, including yourself, may project their own needs or personal preferences onto the products. These opinions may not help solve the real needs of your users, and often lead to fruitless discussions among people with different preferences.
In these situations, it is important to change the perspective of the conversation--instead of discussing about what people in the team like, focus the conversation on what will work for your users. This encourages people to connect their feedback to the product goals and provide more context.
A complaint such as I don't like this drop-down menu is not very helpful. Framing it as I don't think this drop-down works since users are provided with too many ...